Casual bank work

Being a bank support worker

As a casual bank support worker, you’ll have the flexibility to take on either ad-hoc or longer-term bookings that work for you.

You can find out about being a bank support worker in our short video.

The rewards of being a bank worker
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Types of support

You could support individuals in a variety of settings including in their own homes (called 'supported living services'), in registered care homes, or in day centres.

You’ll support people in all aspects of their daily life, including doing household tasks, cooking, managing finances, and cleaning. Because disabilities affect different people in different ways and people’s needs and aspirations vary, you’ll tailor the support you provide to the individual. Many individuals need support with their personal care, some people communicate non-verbally, some need support with eating and drinking, others need support with their mobility.

In the community, you may, for example, support people with social activities, day trips, attending classes, doing sport, searching for employment, or attending college. It’s a role which promises variety and a sense of satisfaction.

Find out more about being a support worker.

Where you could work

We have roles in many locations across the South West, including Bristol, North Somerset, Devon, Cornwall, Wiltshire, and Gloucestershire as well as Andover, Oxfordshire, and London.

Why become a bank support worker?

  • People join our bank register for many different reasons:
  • The need for flexible working arrangements to achieve a better work/life balance
  • Being able to choose shifts throughout the day
  • Some want to work predominately nights 
  • Some want to work predominately weekends
  • The possibility of a gradual return to work after a break
  • Wanting to earn some extra money
  • The desire to gain more skills and experience in a wholeheartedly rewarding career
  • Using the experience as a 'stepping stone' to a permanent role

Shift patterns

We understand that different people have different needs and life commitments.

As a bank support worker you’ll have flexibility and access to shifts that fit in with your lifestyle. You'll inform the bank service of your availability or we'll contact you with available shifts; you could work for a day here and there, for a week, or for a number of months. Bank working could be your main method of working or a secondary role.

What makes a good support worker?

We find the right people with the right values to best support individuals with learning disabilities or autism.

They ask questions and find ways to solve problems. They make things happen, are resilient, and can work with all types of different people. They're creative and flexible in their approach. Above all they're 'whole-hearted' and always start with the needs of the individual they support. Flexibility is also key so you can support individuals in different services. You don't necessarily need experience as we provide full training.

Training and support for casual bank support workers

What do I need to do before I start working?

Before your first shift it’s important we ensure you have the right knowledge and skills. You’ll therefore undertake the required essential training so we know you’re safe to practise and equipped to do your role.

How about ongoing training?

You’ll continue with other training during your probation shifts and an experienced and competent member of the team will observe and assess your practice in your early weeks with us.

This will continue throughout your time with us, and you’ll also attend further training sessions as and when required.

How is training delivered?

Our training includes some online courses giving you the flexibility to do the training when and where you want. There are some topics (for example First Aid and Moving and Handling) that are delivered face-to-face by an instructor so we’ll book you on a course near to your area of work. Of course, if you’ve already completed this training and have a valid certificate we will accept that.

If you're new to social care then you’ll be supported to obtain the whole Care Certificate which is a nationally recognised standard.

What support will I get?

You’ll be supported by our learning and development team and bank coordinator/manager. Support can be given over the phone, by email, or in person if you prefer.

We have places where you can come to do your e-learning using our equipment and we can help you along the way.

Find out more about our training and career pathways.